How The Jasmine House saved 10+ hours per week and grew direct bookings by 25%

The Jasmine House is a charming 12-room boutique hotel in Savannah, Georgia, known for its personalized service and historic architecture. Owner-operated since 2019, the property caters to couples, solo travelers, and small groups seeking an intimate hospitality experience.

Industry

Boutique Hospitality

Location

Savannah, GA

Rooms

Property Type

Boutique Hotel

Channels

Booking.com, Expedia, Airbnb, VRBO, Direct

Maria Vasquez, owner of The Jasmine House boutique hotel

“Before KAMOOK, I spent every morning manually updating availability across five booking sites. Now it's all automated and I finally have time to focus on my guests.”

The results

90% reduction in time spent on channel updates — from 10+ hours to under 1 hour per week
25% increase in direct bookings within the first 6 months through KAMOOK's booking engine
$1,800 in annual savings by eliminating the need for a separate channel manager subscription
Zero double bookings since implementing KAMOOK's real-time synchronization

The solutions

Challenge

Owner Maria Vasquez was spending over 10 hours per week manually updating room availability across Booking.com, Expedia, Airbnb, and two other OTAs. Rate changes had to be entered one platform at a time, leading to pricing inconsistencies and occasional double bookings that damaged guest trust.
Solution

KAMOOK's integrated channel manager automated real-time availability and rate synchronization across all five booking platforms. The built-in booking engine also enabled The Jasmine House to accept commission-free direct bookings through their own website for the first time.

From Manual Chaos to Automated Efficiency

A Boutique Hotel Owner’s Journey with KAMOOK

When Maria Vasquez opened The Jasmine House in 2019, she envisioned spending her days curating memorable guest experiences in one of Savannah’s most beautiful historic neighborhoods. Instead, she found herself buried in spreadsheets, toggling between five different OTA dashboards, and chasing rate discrepancies.

“I was spending the first two hours of every morning just making sure my availability was correct everywhere,” Maria recalls. “And even then, we’d get a double booking at least once a month. It was embarrassing to call a guest and tell them their room wasn’t available after all.”

The Breaking Point

The final straw came during peak season in spring 2024, when three double bookings happened in a single week. Maria knew she needed a proper property management system, but as a small 12-room operation, most solutions were either too expensive or designed for much larger hotels.

“I looked at several PMS options, and they all wanted me to pay separately for the channel manager, the booking engine, and the front desk system. I was looking at $300-400 per month before I even started.”

Why KAMOOK Was Different

KAMOOK’s all-in-one approach was exactly what The Jasmine House needed. With the channel manager, booking engine, and front desk management bundled together, Maria could replace three separate tools with one integrated platform.

The onboarding process took less than a week. KAMOOK’s support team helped migrate existing reservations, set up channel connections, and configure the direct booking engine on The Jasmine House’s website.

Results That Speak for Themselves

Within the first month, the time Maria spent on channel management dropped from over 10 hours per week to less than one hour. Rate changes now propagate across all five platforms in real time, and availability updates happen automatically when a booking comes in from any channel.

The direct booking engine proved to be an unexpected game-changer. By offering a small discount for direct bookings and prominently featuring the “Book Direct & Save” option on the hotel’s website, The Jasmine House saw direct bookings grow from 8% to 33% of total reservations within six months.

“The math is simple,” Maria explains. “Every direct booking saves me 15-20% in OTA commissions. With KAMOOK handling everything in one place, I’m saving about $1,800 a year on software alone, plus thousands more in reduced commission fees.”

Looking Ahead

With the operational burden lifted, Maria has refocused on what she does best — creating exceptional guest experiences. She’s added a locally sourced breakfast program, partnered with Savannah walking tour companies, and her review scores have climbed from 4.3 to 4.8 stars across platforms.

“KAMOOK gave me my mornings back,” she says. “And my guests can tell the difference.”