Hotel PMS — Frequently Asked Questions

KAMOOK is a cloud-based property management system (PMS) designed specifically for independent hotels, boutique properties, B&Bs, and aparthotels. It combines front desk management, reservations, housekeeping, and a built-in channel manager in one platform.

KAMOOK is built for independent and small-to-medium hospitality properties that need enterprise-level tools without the complexity or cost of traditional PMS solutions. Whether you run a 5-room B&B or a 200-room boutique hotel, KAMOOK scales to your needs.

KAMOOK runs entirely in the cloud — no software to install. Sign up, configure your property, connect your booking channels, and start managing reservations, guests, and operations from any device with a web browser.

KAMOOK includes front desk and check-in/out management, reservations, housekeeping, revenue reporting, guest communications, and a built-in channel manager — all included in your subscription with no add-on fees. Explore all features.

Yes. KAMOOK supports managing multiple properties from a single dashboard, making it easy to oversee operations, rates, and availability across all your locations.

Absolutely. KAMOOK syncs rates and availability across all connected channels in real time, helping you avoid overbookings and maximize revenue with dynamic pricing tools.

KAMOOK offers transparent, tiered pricing based on your property size and needs. Plans start at $59/month for small properties and include the channel manager at no extra cost. Visit our pricing page for full details.

No. KAMOOK operates on a month-to-month basis. You can upgrade, downgrade, or cancel at any time from your account dashboard — no penalties, no commitments.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for Enterprise plans. All payments are securely processed.

KAMOOK integrates with major OTAs including Booking.com, Expedia, Airbnb, Agoda, and many more. We also support direct booking through your own website via our booking engine widget. See the full list of integrations.

When a booking is made on any connected channel, KAMOOK automatically updates availability across all other channels in real time. This two-way sync prevents double bookings and keeps your inventory accurate.

Yes. Unlike most competitors who charge $100–200/month extra, KAMOOK's channel manager is included in all paid plans at no additional cost.

KAMOOK is a cloud-based application that runs in any modern web browser (Chrome, Firefox, Safari, Edge). No software installation is required — just an internet connection and a device with a browser.

Yes. KAMOOK uses SSL/TLS encryption for all data in transit, encrypts data at rest, and runs on reliable cloud infrastructure with automated backups. All payment processing is handled through PCI DSS Level 1 certified partners (Stripe), ensuring your guests' card data is always protected. Learn more on our security page.

Yes. KAMOOK provides a RESTful API for developers who want to build custom integrations. Our API documentation includes authentication guides, endpoint references, and webhook support.

KAMOOK makes group bookings straightforward — whether it's a wedding block of 15 rooms or a corporate retreat spanning an entire floor. You can create a group reservation with a single booking reference, then assign individual rooms within the block as guests confirm. For example, a tour operator reserving 10 rooms for a guided city tour can receive one confirmation while each guest still gets their own check-in details and folio. Group rates, rooming lists, and billing splits (master account vs. individual) are all managed from one screen. KAMOOK also tracks group pickup rates so you know how many rooms remain unbooked before your release date. Learn more about reservation management on our features page.

Yes — KAMOOK supports unlimited room types and rate plans to match your property's unique inventory. You can configure room categories (Standard, Deluxe, Suite, Family, Accessible) with distinct base rates, and then layer rate plans on top: a "Best Available Rate," a "Non-Refundable" discount, a "Long Stay" weekly rate, or a seasonal package that bundles breakfast and parking. A boutique hotel might offer a "Romance Package" at a premium rate that includes champagne and late checkout, while keeping a corporate rate for weekday business travelers. Rate plans sync across all connected OTA channels automatically, so you set it once and every platform reflects the correct pricing. You can also set date-specific overrides for holidays, local events, or low-demand periods.

Absolutely. KAMOOK supports flexible booking durations beyond the traditional overnight stay. You can configure day-use or hourly slots — perfect for airport hotels offering transit rooms, co-working spaces within your property, or spa and pool day passes. For instance, a city-center hotel near a convention center can sell 4-hour "refresh rooms" for attendees between sessions, while simultaneously managing its regular overnight inventory. Day-use rooms appear on a separate availability grid so they never conflict with overnight reservations, and pricing can be set per hour or as a flat day-use rate.

Housekeeping and front desk operate on a shared, real-time status board in KAMOOK. When a guest checks out, the room automatically moves to "Dirty" status. Your housekeeping team — using the mobile-friendly interface on a phone or tablet — marks rooms as "In Progress" and then "Clean" or "Inspected" as they finish. The front desk sees these updates instantly, so they know exactly which rooms are ready for the next check-in without a single phone call or radio message. Imagine a busy Saturday changeover day with 30 departures: instead of the front desk calling housekeeping repeatedly, they simply watch rooms turn green on the dashboard. Supervisors can also flag maintenance issues (broken AC, stained carpet) directly from the housekeeping view, triggering a maintenance task with photo documentation. This seamless sync eliminates the delays and miscommunication that frustrate both staff and arriving guests.

Yes, KAMOOK gives you full control over flexible check-in and check-out times. You can set property-wide default times (for example, 3:00 PM check-in and 11:00 AM check-out) and then grant early or late exceptions on individual reservations with optional surcharges. When a guest requests a late checkout, your front desk simply extends the departure time on their reservation — KAMOOK automatically adjusts the housekeeping schedule and recalculates availability so the room isn't accidentally assigned to an early arrival. You can also configure automated pre-arrival emails that offer early check-in as an upsell: "Check in at noon for just $25." This turns a common guest request into an additional revenue stream while improving the guest experience.

KAMOOK supports pre-authorization holds and security deposits as part of the check-in workflow. You can configure default deposit amounts by room type — for example, $100 for standard rooms and $250 for suites — or set a percentage-based hold. At check-in, the system prompts staff to capture a card authorization for the deposit amount. Throughout the stay, any incidental charges (minibar, room service, parking, damages) are posted to the guest folio in real time. At checkout, KAMOOK calculates the final balance, releases any unused deposit hold, and processes the net charge. For properties that accept cash deposits, the system tracks the physical deposit separately and reminds staff to return it upon a clean room inspection. This keeps your accounting clean and gives guests full transparency on their charges.

KAMOOK includes a flexible tax engine that handles the complexity of hospitality taxation across different jurisdictions. You can configure multiple tax rules per property: a state or VAT rate, a city or municipal lodging tax, a tourism levy, and any special assessments. For example, a hotel in Barcelona would set up 10% IVA plus the city's tourist tax (which varies by hotel star rating), while a property in New York would configure state sales tax, city hotel occupancy tax, and the Javits Center fee — all calculated automatically on each booking. Tax rules can be set as percentage-based or flat per-night fees, and you can define date ranges for seasonal tax changes. KAMOOK generates tax-compliant invoices and provides detailed tax collection reports for easy filing with local authorities.

Yes — KAMOOK provides comprehensive data export capabilities designed for seamless accounting workflows. You can export revenue reports, daily transaction summaries, guest folios, tax collection breakdowns, and accounts receivable aging reports in CSV, Excel, or PDF formats. Many properties set up a weekly routine: export the previous week's revenue and payment data, then import it directly into QuickBooks, Xero, Sage, or their accountant's preferred software. KAMOOK also categorizes revenue by source (room revenue, F&B, ancillary services) so your chart of accounts stays organized without manual reclassification. For larger operations, our API enables automated nightly data syncs with your accounting platform, eliminating manual exports entirely.

KAMOOK is cloud-based, but we understand that internet outages happen — especially in rural or island properties where connectivity can be unreliable. If your connection drops, KAMOOK's interface retains the data from your most recent session so you can still reference today's arrivals, in-house guest list, and room assignments. Staff can record check-ins and payments manually (on paper or a local note) and enter them into KAMOOK as soon as connectivity is restored — the system will reconcile and sync everything, including channel availability updates. For properties in areas with intermittent connectivity, we recommend a mobile data backup (a 4G/5G hotspot) to keep operations running smoothly. Most routine outages last only minutes, and once your connection returns, KAMOOK syncs instantly with no data loss. Read more about our infrastructure on the security page.

KAMOOK helps you manage and prevent chargebacks by maintaining a complete digital paper trail for every transaction. Each reservation includes the booking source, guest correspondence, signed registration cards (via digital check-in), itemized folio charges, and payment authorization records — all the documentation you need to respond to a dispute. For example, if a guest claims they never stayed at your property, you can pull up the check-in timestamp, the key card issuance record, and any incidental charges posted during their stay. KAMOOK also flags suspicious bookings (mismatched names, unusual booking patterns) and supports 3D Secure payment verification to reduce fraud-related chargebacks. When a dispute does arise, you can export a complete case file directly from the reservation screen and submit it to your payment processor within minutes rather than spending hours gathering paperwork.

You can reach our support team via email, live chat, or phone during business hours (Mon–Fri, 9am–6pm CET). We also maintain a comprehensive help center with guides and troubleshooting articles.

Yes — free onboarding and training are included with every plan. Our team will help you set up your property, connect your channels, and ensure your staff is confident using the system.

Visit our Help Center for step-by-step guides, video tutorials, and detailed documentation covering every KAMOOK module. You can also browse our blog for tips on hotel management best practices.